2020. 2. 22. 09:55ㆍ카테고리 없음
Quick Reputation Insight with Summary Views The following overall summary metrics are provided:. Total Reviews across all sources. Avg. Review Rating across all sources.
Avg. Page 1 Review across all sources. Extremely important metric tells you the average rating of all reviews that are on the first page of each review site.
Places Scout Software Management Software
Avg. Sentiment Score across all sources. Change in avg. Rating since last run, in the last week, and last year. New Reviews in past week, month, and year.
Avg. Weekly, Monthly, and Yearly Reviews. Review Rating Distribution Widget displays the total number of 5, 4, 3, 2, 1, and 0 star reviews.
Understand your Audience with a Visual Word Cloud A visual word cloud allows you to see the phrases that people are using the most when talking about the monitored business online. This incredible feature displays a visual word cloud of the most common things people are saying about the business based on all the text of all reviews. The most common phrases used in all review text appear in larger, bolder fonts. You can click on a particular phrase, which will filter all reviews down and display only reviews that contain that phrase. Multi-Location Reputation Summary Views Places Scout's multi-location reputation summary views provide aggregate summary metrics across multiple locations, allowing you to easily digest, summarize, and filter large amounts of data for all of your reputation reports in Places Scout. These views make it easy to see which locations are performing well, as well as those performing poorly, giving you the ability to make quick decisions on where your resources and efforts should be emphasized rather than having to view report data for each individual location.
Whether your office investigates, or, there’s no doubt you have a confusing abundance of cases on your hands. The solution? A that will manage your cases for you. If you’re not sure if Scout’s Case Management Software is right for you, read on to learn how a CMS can help increase your office's efficiency and boost your business.
Work on the go Between client meetings, research investigations, court appearances, and more, you may find yourself needing to be in ten places at once. With Scout’s case management software, your data goes where you go. There’s no need to ever again experience that familiar pang of frustration as you realize that you left something crucial to your case in the office. Scout’s software keeps every detail all in one place, so you never need to waste valuable time retrieving what you need.
Delegate More Efficiently Whether your organization has 2 employees or 2,000, it’s crucial for you to be able to assign cases easily and efficiently. Scout allows you to assign cases automatically and remotely, so that no time is wasted delegating projects. When every team member knows which case is his or her responsibility, your team is more efficient and your business runs all the more smoothly. View Your Progress Another crucial component of office efficiency is being able to see the status of each case. Scout’s software displays all cases which are currently open, so that everyone on your team can see your collective progress. To encourage transparency, the software records the date, time, and user each time an update is made on a case.
This allows users to instantly see who has made alterations on the case, from beginning to completion. Understand Your Business Scout’s case management software also allows you to gain a deeper understanding of your organization’s performance. In minutes, you can run compliance, state, and performance reports and analyze how your business stacks up. Our software also allows you to count the number of leads which became cases, the number of cases which were resolved, and the total days it took for each case to lead to a resolution. This allows you to understand how your business compares to its previous performances and where it needs to go.
Connect With Your Clients Whether a case is legal, medical, financial, or criminal, all clients have one thing in common: they’re anxious. Clients worry not only about the case’s outcome, but how it’s progressing. With Scout’s CMS, you can extend access to clients so that they can view the details of their case at any time. You can also keep track of your clients more easily, with customizable folders for important details. A Penny Saved, a Penny Earned When you use Scout’s case management software to increase your efficiency, less time and energy will be devoted to meaningless tasks, and your cases can be resolved more quickly. This, in turn, creates higher client satisfaction and positive word-of-mouth that will generate more business in the future.
Makes good financial sense, because it will earn your office more cases to work on in the long run. Not only that, but when you can reduce time and energy on non-billable work, reduce the financial impact of paying out false claims, and reduce the excess staff needed to manage your cases, it boosts your office’s revenue, meaning you can vacation in the Bahamas instead of your backyard.